Dear Subscriber,
 

10006: Quality in Project Management

In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today!
 

ISO 10001, 2, 3, and 4!

ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:
  • ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
  • ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
  • ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.
Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.
Target publication date: 2014-08-25.
Check out our Complete set of ISO 10002:2004 complaint handling policies and procedures.
 

Downloads for our Subscribers!

Complaints Handling Policy
Complaints Handling Objectives
Complaints Handling
Complaints Handling Process
Complaints Handling Records
Responsibility Matrix RM-01 for Complaints Handling
Responsibility Matrix RM-02 for Complaints Handling Process
 
Sincerely yours,
Anna Banin
VP of Training
Centauri Business Group Inc.
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